FAQs and Help FAQs and Help


Q: What is my username and password?

  • Your username and password for MyHSFC are the same as the College Network.

Q: Can I access MyHSFC?

  • MyHSFC is available from any computer that has internet access. You can access MyHSFC from either the College Website via www.havering-sfc.ac.uk or by selecting the icon from the desktop when you log in to a College computer.

Q: Who can access MyHFSC?

  • MyHSFC can be accessed by any authenticated user.

Q: I forgot my password; what should I do?

  • Click on the "Forgot Password" button on the MyHSFC login page. The system will then walk you through the steps of resetting your password.

Q: Where do I report problems with my MyHSFC Account?

  • The IT Helpdesk is open from Monday to Thursday from 8:00 am to 4:00pm and on Fridays from 8:00am to 3:00pm.  

Q: Which operating systems and browsers are compatible with MyHSFC?

The system is browser-based so it operates with any system that can use a compatible browser. Campus EAI makes every effort to test and support new browser releases within two weeks of their release.

Browser Compatibility List
 Chrome  Firefox   Internet Explorer  Microsoft Edge  Safari

Q: How do I use my mobile?

MyHSFC has a mobile site that automatically detects and redirects users that log on with an iOS (e.g. iPhone), Android or Blackberry device.

Q: Why do I need to use MyHSFC?

MyHSFC serves as a communication, collaboration and community for students and staff. Important messages will be delivered inside this platform and users can socially connect with others in the system. It is intended to be a "one-stop-shop" for everything you need in support of your daily endeavors.

Q: Do I have to be in College to access MyHSFC?

No, MyHSFC is available from any computer that has internet access. You can access it from anywhere, at any time.

Q: How do I access Self-Service applications such as Moodle on MyHSFC?

These are only available for HSFC Staff and Students.  From the College website, log in to MyHSFC. You are then able to access Moodle via the Quick Launch navigation bar. You will be required to enter your login information for these applications the first time you access them via MyHSFC (your information will be securely stored). You will be automatically logged in from this point onwards.

  • Please log out and close all browsers once you have finished using the portal in order to avoid potential miss-use.

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