FAQs and Help FAQs and Help

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Q: What is my username and password?

  • The username and password for CampusEAI are the same as the College Network

Q: Can I access MyHSFC?

  • MyHsfc is available from any computer that has internet access. You can access the portal from either the College Website via www.havering-sfc.ac.uk or by selecting the icon from he desktop when you logon to a college computer

Q: Who can access the portal?

  • The portal can be accessed by any authenticated user

Q: I forgot my password; what should I do?

  • Click on the "Forgot Password" button on the myHSFC portal login page. The system will then walk you through the steps of resetting your password.

Q: Where do I report problems with the MyHSFC Account?

  • The IT Service Desk is open from Monday to Thursday from 8:00 am to 5:00pm and on Fridays from 8:00am to 3:00pm.  

Q: Which operating systems and browsers are compatible with the Portal?

The system is browser-based so it operates with any system that can use a compatible browser. Campus EAI makes every effort to test and support new browser releases within two weeks of their release.

Browser Compatibility List
 Chrome  Firefox   Internet Explorer  Safari

Q: How do I use my mobile?
The Portal has a mobile site that is automatically detected and redirected by users that log on with an iOS (iPhone, iTouch), Android or Blackberry device.

Q: Why do I need to use the Portal?

The Portal serves as a communication, collaboration and community for students and staff. Important messages will be delivered inside this platform and users can socially connect with others in the system. It is intended to be a "one-stop-shop" for everything you need in support of your daily endeavors.

Q: Do I have to be in College to access the myHSFC portal?

No, myHSFC is available from any computer that has internet access. You can access it from anywhere, at any time.

Q: How do I access Self-Service applications such as moodle on MyHSFC?

These are only availale for HSFC Staff and students.  From the College website select MyHSFC you are then able to access moodle via the quick launch naviation bar.  You will be required to enter your login information for these applications the first time you access them via the portal at which time your information will be securely stored. You will be automatically logged in after your first access. 

  • Please log out and close all browsers once you have finished using the portal in order to avoid potential miss-use.

Need Help? Need Help?

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Q: Why do I receive a message about secure and non-secure items when I use the myHSFC Portal?

Some of our portlets pull in information from external sites where the information is not encrypted. That's what generates this warning. Be assured that all information retrieved from the HSFC College portal is protected with encryption. All you need to do is click to acknowledge the message. To prevent the message from appearing each time you access an unencrypted site, follow the instructions below.


 

 


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